CertifHy Expert Support Service
Need clarification on the CertifHy EU Voluntary Scheme (RFNBO or Low-Carbon Scope) or CertifHy NGC Scheme?
The Expert Support Service connects you directly with our technical specialists for clear answers on scheme rules, GHG calculations, traceability, audit preparation and compliance.
Free support is available to:
- CertifHy Stakeholder Platform members
- Registered System users
- Economic Operators undergoing precertification
- Cooperating Certification Bodies
- Other approved partners
Paid support is available for all other inquiries.
Ask Our Experts Directly
Before You Start: Review Available Resources
Many common questions are already covered in our resources. Please review these first for the fastest answers:
- CertifHy EU Voluntary Scheme Documentation (common rules + scope-specific documents)
- RFNBO Scope Guidance (GHG methodology, traceability/Chain of Custody)
- FAQs (RFNBO, Low-Carbon & general certification)
- CertifHy Academy training modules
How Does the CertifHy Expert Support Service Work?
Navigating the CertifHy EU Voluntary Scheme (with its RFNBO and Low-Carbon scopes) is straightforward with dedicated expert support:
- Submit Your Detailed Question: Use the form below. Specify the relevant scope (RFNBO or Low-Carbon) and provide as much project context as possible.
- Expert Review & Categorization: Our team assesses complexity.
- Eligibility Check: Free access is confirmed if you belong to one of the eligible groups above. Otherwise, you receive a transparent fee quote.
- Proceed & Receive Guidance: Get comprehensive, actionable answers from our hydrogen certification specialists.
Fees for Paid Support:
- Category A (€500): Focused expert clarification (detailed interpretation, up to 30 minutes).
- Category B (€1,000): Comprehensive technical analysis.
- Category C (€2,500): Formal technical position on complex topics.
Prepare your organisation for RFNBO and low-carbon hydrogen certification
Gain the Skills & Obtain your Credentials with CertifHy Academy